BorderLens

Terms of Service

Last updated: 4 September 2026

These terms govern your use of the BorderLens platform. By creating an account or using the service, you agree to them. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.

"BorderLens" is the trading name and product brand of Chapter 4 Intelligence Limited (company number 17436781), a company registered in England and Wales. "We" or "us" refers to that company. "You" or "Merchant" refers to the business using the service.

1. The service

BorderLens is a cross-border duty and tax intelligence platform. It ingests carrier invoices and order data, reconciles duties and taxes against checkout estimates, and surfaces variances, potential recovery opportunities, and classification queries.

Important: BorderLens outputs are for management information and internal decision support only. They are not legal advice, tax advice, or customs advice. Duty estimates are modelled from available data and may differ from actual charges. FTA eligibility findings are probabilistic queries — they identify shipments worth investigating, not confirmed entitlements. You must verify all findings and consult a qualified customs agent or adviser before filing any HMRC claim or making representations to a carrier.

2. Accounts

One account per merchant business. You are responsible for keeping your login credentials secure and for all activity under your account. If you become aware of any unauthorised access, notify us immediately at [email protected].

3. Plans, trial and charges

BorderLens may provide an assisted walkthrough before a paid plan is selected. No charge is made for that activity unless and until you select a paid plan and approve the associated Shopify subscription.

  • Basic: £99 per month, for one Shopify store, with up to 100 qualifying international orders per month and up to £250,000 of qualifying International Sales in any rolling 12-month period.
  • Control: £249 per month, for one Shopify store, with up to 500 qualifying international orders per month and up to £1,500,000 of qualifying International Sales in any rolling 12-month period.
  • Both ceilings apply independently. Exceeding either the monthly order ceiling or the rolling 12-month International Sales ceiling may trigger a plan review or require an agreed higher-priced plan or operating scope.
  • The standard trial is 30 days. No subscription fee is charged during the trial. The trial begins when you approve the Shopify subscription, and recurring charges begin after the trial unless you cancel in time through the available Shopify or BorderLens controls.
  • We will not charge you merely because you install the app, create an account, participate in an assisted walkthrough, or continue accessing information shared during it. A paid subscription requires your approval through Shopify before it can be charged.
  • Shopify's records govern whether a subscription was approved, its billing status, trial, cancellation, and billing period. The applicable plan and price are the ones shown to you for approval through Shopify.
  • We may agree a time-limited discount in an individual case. If we do, Shopify will show the discounted price and its duration before you approve the subscription. It does not change the standard plan price or continue beyond that stated duration.
  • If you start a paid plan before a published pricing or plan-limit change, the price and usage limits shown at approval remain applicable for 12 months from paid activation, unless you agree to an earlier plan change. We will give advance notice before revised limits apply and will not silently move you to a lower-capacity plan.

4. Your data

You own all data you upload to BorderLens. We claim no intellectual property rights in your carrier invoices, order data, customs declarations, or any other trade data you provide.

We may use anonymised, aggregated data derived from platform usage (with no personally identifiable information and no data identifiable to your business) for product improvement, benchmarking, and research. We will never sell your data or share it with third parties for marketing purposes.

You are responsible for ensuring you have the right to upload the data you provide — for example, that you have appropriate authority over your carrier invoice data and Shopify order data.

Where BorderLens processes personal data on your behalf, the BorderLens Data Processing Agreement forms part of these terms.

5. Acceptable use

You agree not to:

  • Resell, sublicence, or white-label access to the platform without our written consent
  • Automate access to the platform in ways that damage performance for other users
  • Use the platform to assist in circumventing UK customs law or to facilitate fraud
  • Upload data you do not have authority to process
  • Attempt to access other merchants' data or reverse-engineer the platform

6. Intellectual property

BorderLens owns the platform, its software, algorithms, user interface, documentation, and all related intellectual property. These terms grant you a non-exclusive, non-transferable licence to use the service while your account remains active, for your internal business purposes only.

7. Confidentiality

Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties without consent. Your trade data (carrier invoices, order data, customs declarations) is treated as your confidential information. Our product roadmap, future commercial plans, and non-public technical details are treated as our confidential information.

Confidentiality obligations do not apply to information that is publicly available, that the receiving party already knew, or that must be disclosed by law.

8. Availability and support

We aim to provide a reliable service but do not guarantee uninterrupted availability. We will use commercially reasonable efforts to minimise downtime and notify you of planned maintenance in advance.

Support is provided by email. We will respond to support requests within 2 business days.

9. Warranties and disclaimers

We warrant that:

  • We will provide the service with reasonable skill and care
  • We will implement commercially reasonable security measures to protect your data
  • We will comply with applicable data protection law in processing your data

To the maximum extent permitted by law, we disclaim all other warranties. In particular:

  • Duty estimates, tariff lookups, and variance calculations are modelled outputs — they may not match actual charges applied by carriers or HMRC
  • FTA eligibility and preference findings are probabilistic indicators, not confirmed entitlements
  • We do not warrant that use of the platform will result in any customs recovery or financial saving
  • Tariff rate data is sourced from public authorities and may not always reflect the most current rates

10. Liability

Neither party is liable to the other for indirect, consequential, special, or punitive losses — including lost profits, lost revenue, or loss of data — even if advised of the possibility.

Chapter 4 Intelligence Limited's total aggregate liability to you for any claim arising out of or related to these terms or your use of the service is capped at the greater of £100 and the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

11. Termination

You may stop using the service and request account closure at any time. We may terminate your access with 30 days' written notice, or immediately if you materially breach these terms and (where the breach is capable of remedy) fail to remedy it within 14 days of written notice.

On termination, your access to the platform will cease and your merchant data will be deleted within 30 days, subject to backups, anonymised aggregate data, and any legal retention obligations described in our Privacy Policy. You may request an export of your data before termination takes effect.

12. Changes to these terms

We may update these terms from time to time. For material changes, we will give you at least 30 days' notice by email. Changes to plan prices or included usage limits will not apply retrospectively to a current accepted plan. Where a merchant is within a stated grandfathering period, the accepted price and limits continue until that period ends.

Before a material reduction in included capacity takes effect, we will explain the change, give you reasonable time to consider it, and provide a genuine opportunity to cancel before the change applies. A change of Shopify subscription or recurring charge requires your approval through Shopify. Continued use after the effective date may constitute acceptance only where the change has been notified clearly and does not override the specific grandfathering or cancellation protections above.

13. Governing law

These terms are governed by the law of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions about these terms or to give formal notice: [email protected]. Chapter 4 Intelligence Limited (company number 17436781), trading as BorderLens, is registered in England and Wales. Our registered office is 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.